IT Support for Community Banks in Ohio and Indiana

A managed IT provider keeps your bank's workstations, branch connections, email, and security running, monitored, and backed up. For a bank, that also means keeping the reports auditors and examiners ask for, such as patch and backup reports, current all year instead of assembling them before an exam.

Under the Interagency Guidelines Establishing Information Security Standards, a bank's board must approve its written information security program, and management must report to the board at least annually on the program's status (source). We help with the technology side and the evidence; your obligations are a question for your compliance team and counsel.

Yes. Since May 2022, a bank must notify its primary federal regulator no later than 36 hours after determining a significant computer-security incident has occurred. Bank service providers must notify affected banks when an incident disrupts services for four or more hours (source). Fast detection and a tested response plan make that deadline manageable.

The 2023 interagency guidance expects banks to keep an inventory of third-party relationships, identify critical activities, and review risk over time, scaled to the bank's size and complexity (source). We provide the vendor documentation your due diligence process requests.

The FFIEC retired the CAT on August 31, 2025, and pointed institutions to resources including the NIST Cybersecurity Framework 2.0 and CISA's Cybersecurity Performance Goals (source). We can help you map your technology controls to the framework your bank chooses.

Yes. For banks with their own IT team, co-managed IT adds depth, security monitoring, and coverage for vacations and busy seasons, so your bank doesn't depend on one person.

No. Your core processor manages the core. We support the technology around it, including workstations, branch networks, email, and security. When something breaks, we work with your core vendor and carrier for you. The first hour of that coordination is included, and if it runs longer, we regroup with you on next steps.

Yes. We help banks complete cyber insurance applications and security questionnaires accurately, based on the security actually in place. Because our insurance partner's program is built around our security services, clients who stay with us may also qualify for a discounted cyber liability policy, with coverage designed so your bank and your IT provider are insured under the same program.

Plan the switch with a dedicated project manager and a firm cutover date. Our Great Start onboarding runs about 10 weeks, and we coordinate directly with your current provider so systems, accounts, and passwords transfer cleanly. We can time the cutover around exams and busy periods.

During the business day, a technician answers the phone live. After hours, our answering service reaches a technician for urgent issues. Guaranteed response times for critical issues depend on your service level.

Most banks invest $175–$350 per user per month, depending on the number of users, branches, and the level of security and support.

We support community banks across Northwest Ohio and Northeast Indiana, including St. Henry, Celina, Minster, Fort Loramie, Anna, Botkins, Wapakoneta, Lima, Van Wert, Findlay, Sidney, Piqua, Troy, Tipp City, and Dayton, Ohio, and Fort Wayne and Richmond, Indiana. Our offices are in St. Henry, Ohio, and Fort Wayne, Indiana.